LevelUp Terms and Conditions of Use

Effective Starting: 31.8.2020

List of changes

  • 31. August 2020: First version of Terms & Conditions in effect

The parties

LevelUp is an online coaching platform developed and operated by AS3 A/S, Hasselager Centervej 35, DK-8260 Viby J, Denmark. When you sign up to use LevelUp and its coaching services, you become a LevelUp User. When you pay for access to coaching on LevelUp, you become a LevelUp Customer. The same person or business can be either of or both LevelUp User and LevelUp Customer.

Entering into agreement for LevelUp

LevelUp offers access to coaching on the LevelUp online coaching platform via https://app.lvlp.io. By signing up as a user on LevelUp you enter into agreement as a LevelUp User under terms described in this document, regardless of whether you are also the payer, or another person or organisation is paying on your behalf. If you sign up using your own payment method, you become a LevelUp Customer and enter into agreement under terms described in this document.

Subscription

On LevelUp you may purchase access to your own personal LevelUp Coach for a 3-, 6- or 12-months cycle. By purchasing a subscription you agree to an initial and recurring subscription fee, renewed by the end of every cycle signed up for and at the then-current subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your subscription at any time, subject to the terms of our cancellation policy. Once you subscribe, AS3 A/S will automatically process your subscription fee in the next billing cycle. AS3 A/S will continue to automatically process your subscription fee at the end of each billing cycle at the then-current subscription rate, until you cancel your subscription. We explain how to cancel your subscription below at the section "Cancellation policy". Subscriptions may also be cancelled by AS3 A/S under conditions explained in “Cancellation policy” section.

Cancellation policy

Subscription fees are non-refundable. You may cancel your subscription renewal at any time before you are billed for the next cycle, by logging into your account and following the cancellation procedures under “User settings” or by emailing billing@lvlp.io.

If you – or another person or organisation paying for you - cancels your subscription, you will no longer be a LevelUp Customer and loose access to your subscription services. You will remain a LevelUp User until your account is closed. Your account will automatically be closed 60 days after your subscription is cancelled, if it is not re-subscribed. Upon closing, your personal data is automatically deleted within additional 60 days.

If the provided payment method is invalidated or payment cannot be processed, your access to LevelUp will be suspended and you will be given opportunity to revalidate or update your payment method before you will be able to access LevelUp again. If your payment cannot be re-established within 14 days, AS3 A/S will consider this a cancellation of your account following the normal cancellation policy procedures.

AS3 A/S may cancel your subscription at any time within a billing cycle without justification, by sending you a written notification and refunding payments made for the current billing cycle.

Full satisfaction and refund policy

AS3 A/S wants you to be happy with the LevelUp platform and services. If, after 14 days of the initial billing or your first meeting with your coach – whichever occurs first – you are not satisfied with LevelUp, we offer to provide you with a new coach or refund your billed amount. If, upon the first meeting with your second coach, you are still not satisfied, AS3 A/S will refund the initial billing of your subscription. Hereafter AS3 A/S offers no refunds to subscription billings.

General Terms of use for LevelUp

Children under the age of 18 years may not use or pay for LevelUp. To stay eligible for use of LevelUp, you must at all times comply with the LevelUp user guidelines.

User guidelines

AS3 A/S respects intellectual property rights and expects you to do the same. We’ve established a few ground rules for you to follow when using the LevelUp. You must follow these rules. The following is not permitted for any reason whatsoever:

  1. Impersonating anyone other than yourself signing up as a LevelUp User or LevelUp Customer

  2. Sharing or handing over your personal login access or password to any other person or using the access information of any other user

  3. Copying, recording or making available to the public any part of LevelUp or its content

  4. Circumventing any technology used by LevelUp to protect access to the LevelUp platform or its content

  5. The use of offensive, abusive, defamatory, pornographic, threatening, or obscene language or material

  6. Any attempt to abuse the LevelUp platform using malware, trojan horses, viruses, social engineering or any other means

Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You are responsible for all use (including any unauthorized use) of your username and password on LevelUp. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by a third party, you must notify us immediately and change your password as soon as possible.

Fair and necessary use

While LevelUp provides unlimited access to resources, features and a personal coach via chat and video meetings, this is limited to fair and necessary use. For resources and features, this means you may not use LevelUp in a way that overloads our connection bandwidth or servers. For access to a personal coach, this means that you and your coach will discuss and settle the amount of interaction that is valuable, fair and necessary during your LevelUp subscription. If you are unhappy with this settlement, you may cancel your subscription following the Cancellation policy. If AS3 A/S believe you are not complying with “Fair and necessary use” they may cancel your subscription following the Cancellation policy.

Limitations

AS3 A/S is not liable for covering any costs related to loss of data or access to LevelUp. In case of loss of data related to system breakdown or breach of security, we are obliged to inform affected LevelUp User and Customers according to our General Data Protection Policy.

Modifications to Terms of Use

We may change the Agreement or these Terms of Use at any time for any reason by updating this posting. You are responsible for reviewing these Terms of Use for revisions. Changes in the Terms of Use will be effective when posted or on a later day announced. If AS3 A/S makes a material change, AS3 A/S will notify you here in this Terms of Use Agreement and by any other means we deem appropriate, e.g. email or in-app notification. AS3 A/S may determine, in its sole discretion, in good faith, what constitutes a "material change" using common sense and reasonable judgment. Your use of LevelUp and related services after we have modified this posting will constitute your acceptance of any changes.

Data Protection Policy (GDPR)

LevelUp is designed for individuals and businesses for effective people development.

In the application you can engage in development acitivities and your personal data is stored encrypted and never visible to other users.

Your data is kept as long as you are subscribing to the LevelUp service.

Personal data

Your tasks, written reflections, chat messages and the written feedback you receive are yours privately. You may choose to share the contents with others, if you wish to do so. Upon your first login, you get an overview of the specific items you share and must accept these terms before using LevelUp.

LevelUp is developed and operated by AS3 A/S. Your application data is stored and served on Google Firebase cloud-based services in USA only in encrypted format and only accessible to AS3's technicians in compliance with GDPR (Learn about Firebase GDPR compliance here).

Technically LevelUp is designed in way that users cannot access sensitive personal data on a system-wide basis. Only explicitly granted access per user programme and per item provides access to specific users' information. Only few, selected AS3's technicians have system-wide access and only via strong passwords and two-factor authentication.

General data

To ensure our users make best as possible use of the LevelUp platform we also track general usage - sharing no personal data, but only tracking time spent, features used etc. - of app (app.lvlp.io) and website (lvlp.io) using the tracking services of Google Analytics (Learn about Google Analytics GDPR compliance here) and ActiveCampaign (Learn about ActiveCampaign GDPR compliance here).

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

According to the GDPR (EU General Data Protection Regulation) you have some important rights worth knowing. Please read about them and how we comply:

You have the right to know about the stored personal data on you

To provide this service, we need to store the following data about you:

  • Your business email address, name and organisational affiliation

  • Your activities in the application and messaging with other people via the application

In the application, any information that you record is labeled with a note about exactly who you will be sharing the information with. In connection with the administration of LevelUp's application database, AS3's database administrators have access to all data. This access is limited to few people and all access is logged in the application platform log.

You have the right to retrieve the data we store about you

You have the right to retrieve a copy of the data we store about you. We will provide you with a human readable file containing everything if you ask for it. As we are also committed to Data Portability, we will also make sure the file is formatted in a computer readable file.

We cannot support any data format, but consider HTML, object notation and JSON acceptable. Please send an email to gdpr@lvlp.io if you wish to start this process.

You have the right to demand your data deleted by us

You have the right to be forgotten. If you let us know, we will delete all our records of you and anything containing personal information.

NOTE: Of course we can't undo this..

Please send an email to gdpr@lvlp.io if you wish to start this process.

If you have not had any activity in LevelUp in 12 months, your personal information will automatically come up for deletion and you will be notified to log in again to prevent your personal information from automatic deletion.

If we have a data breach, you have a right to know

If we have a breach of our security or even if we think we may be at risk, we are committed to notifying all users via email as soon as possible and within 72 hours.

You may to object to the processing of your data

If you are not satisfied with the way we process your data, you can file a complaint with us.

You are entitled to demand us correct any wrongful information or demand specific parts of your data deleted. You will find our general contact information at on the bottom of this page and you can email us at info@lvlp.io.

Cookies & Tracking Notice

Effective Starting: 15.6.2020

We use cookies to improve our services, marketing and your browsing experience. By interacting with this site, you consent to the use of cookies.

Any questions, comments or request regarding cookies can be directed to info@lvlp.io. We also encourage you to read our privacy policy above.

This cookie policy applies to our use of cookies on 1) our website (lvlp.io) and 2) our app (app.lvlp.io).

A cookie is a popular term for a small piece of data that is transferred from a website to your browser for record-keeping or similar purposes. Each time your browser visits the same server it will make this information available to the server.

From a user's perspective it is important to know what we track and how you may avoid it.

What we track

Tracking on our site support the following purposes:

  • We use tracking cookies through Google Analytics and for website performance and analysis.

  • We use site cookies to enable, facilitate and streamline the functioning of our and app. E.g. to know, if we should display our cookie notification banner.

  • We use tracking cookies through ActiveCampaign to serve more relevant contents to users and customers. E.g. to avoid advertising a product, you have already purchased or ask you to signup for a newsletter you are already subscribing to.

  • We use trackers from Facebook, LinkedIn and Google to optimize our campaign effectiveness and be able to serve more relevant contents to you.

  • We never track or store any of your data related to coaching or other development activities on the LevelUp platform on the above mentioned services. Only browsing data (like pages visited, time spent, features activated, etc.) are tracked.

How you may avoid it

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services. LevelUp and our third party partners also collect information using web beacons (also known as "tracking pixels").

To delete or decline cookies and other site-specific storage, we suggest consulting this guide.

To avoid tracking and personalization all together, try Private Browsing. Learn more in this guide.

Updates to this Notice

This Cookies & Tracking Notice may be updated from time to time. If we make any changes, we will notify you by revising the "effective starting" date at the top of this notice.