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Get support from LevelUp Helper

If you encounter problems using LevelUp, you can always chat with LevelUp Helper. This articles shares some tips on how to get the best support.

Who is this article for

LevelUp Helper is available to all users

Keywords

helper, support, debug, bugs

Instructions

Chatting with LevelUp Helper

To get user help in LevelUp, you can chat with LevelUp Helper (represented by a real person from the LevelUp team).

Go to "Chat" using the navigation menu
Click the chat room called "LevelUp Helper"
Type a question or comment and click Send

Sharing debug information with LevelUp Helper

It may help solve your technical issues if you share debug information with LevelUp helper.

Go to "Profile" page
In the bottom of the page click App Settings
Find the label "Send debug info to Helper" and click Send